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Cloud-Based Monitoring and Enablement

Patrick Carey

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Top Stories by Patrick Carey

SaaS and cloud computing continue to gain real traction in the enterprise - and that trend is sure to continue for a long time to come. But the reality is that, to date, those gaining real benefit from cloud at the enterprise level have been limited largely to isolated pockets; e.g., software development and operations teams leveraging Infrastructure and Platform as a Service (IaaS and PaaS) to slash costs and improve agility; sales teams licensing their own SaaS CRM systems; or lines of business "going rogue" and sidestepping IT by using apps like Dropbox to facilitate easier file sharing inside and outside the company. In my view, there are still some fundamental obstacles to widespread adoption of cloud apps - the two biggest being security concerns and a lack of confidence in app/service performance and availability. Recently my company conducted a study asking... (more)

Leveraging the Voice of the Crowd in the Cloud

As the significant benefits of SaaS and hybrid cloud services become more evident, it's no surprise that organizations are moving more mission-critical applications - e.g., email, VoIP, online meetings, document storage/collaboration, etc., - to the cloud. This is different than CRM apps, which have been in the cloud for many years. If Salesforce.com is unavailable, the sales team is certainly impacted, but if email, IP, and/or VoIP communications are unavailable, the entire organization takes a productivity hit. Moving your mission-critical apps to the cloud doesn't absolve IT ... (more)

Twitter Is Not a SaaS Monitoring Solution

A few weeks ago I was trying to update some files I have stored on a cloud storage service (that will remain nameless). I had moved my files there a while back as a way to make it easier to access them from my various devices and to avoid losing them during the next inevitable hard drive failure. For the most part I've been happy with the service, but on this day, I was unable to access the site. Not good, as I was rushing to make some changes and send the files to a colleague. Frustrated by my situation, I asked a co-worker to see if he was also having problems. He was, so we ... (more)

Why Service Provider Dashboards Fall Short for Enterprise IT

In September, Google experienced a services disruption that affected nearly a third of Gmail users. As you'd expect, it generated quite a bit of news. Such outages are fairly infrequent, but even Google struggled to resolve it. The Google status dashboard during that outage simply said "indicates some type of issue." Imagine yourself, now, in the shoes of an IT administrator relaying the status of a widespread email outage to your boss. How satisfied do you think your boss would be with the statement that "something's wrong and we're looking into it," if that's all the informat... (more)

Six Myths of Monitoring SaaS Applications

There's been plenty written and predicted about the future of cloud and Software-as-a-Service, and it's hard to argue with its benefits - for both organizations and users. If our cloud-based future is to come true though, we must pay closer attention to the service levels users are getting from Software-as-a-Service (SaaS) applications. Obvious? Maybe not. As many organizations make their first big move to the cloud with services like Office 365, a few common misconceptions - grounded in the general belief that once we move to the cloud, IT no longer owns direct responsibility fo... (more)