Welcome!

Patrick Carey

Subscribe to Patrick Carey: eMailAlertsEmail Alerts
Get Patrick Carey via: homepageHomepage mobileMobile rssRSS facebookFacebook twitterTwitter linkedinLinkedIn


Top Stories by Patrick Carey

"Vote early and vote often." Back in the 1920s and '30s, when neither election technology nor oversight were as effective as they are today, and the likes of Al Capone were at work gaming the system, this phrase wasn't a joke. It was a best practice. If you want guaranteed results, what better way than to get people to the polls early, and then repeatedly, to vote for your candidate? None of this sitting around until the end of the day, hoping that the election goes the way you want. Capone would tell you, "That's for saps." What does this have to do with cloud computing? All too often we see IT teams taking a "buy it and hope it works" strategy when it comes to adopting cloud-based apps. They migrate their entire user base to the cloud on faith, assuming that they can worry about performance and availability issues later, if ever. After all, everybody in the company... (more)

Why Service Provider Dashboards Fall Short for Enterprise IT

In September, Google experienced a services disruption that affected nearly a third of Gmail users. As you'd expect, it generated quite a bit of news. Such outages are fairly infrequent, but even Google struggled to resolve it. The Google status dashboard during that outage simply said "indicates some type of issue." Imagine yourself, now, in the shoes of an IT administrator relaying the status of a widespread email outage to your boss. How satisfied do you think your boss would be with the statement that "something's wrong and we're looking into it," if that's all the informat... (more)

Six Myths of Monitoring SaaS Applications

There's been plenty written and predicted about the future of cloud and Software-as-a-Service, and it's hard to argue with its benefits - for both organizations and users. If our cloud-based future is to come true though, we must pay closer attention to the service levels users are getting from Software-as-a-Service (SaaS) applications. Obvious? Maybe not. As many organizations make their first big move to the cloud with services like Office 365, a few common misconceptions - grounded in the general belief that once we move to the cloud, IT no longer owns direct responsibility fo... (more)

Three Important Ways SaaS and Cloud Are Changing IT’s Role

While on-premise deployments are still the default for many enterprise applications today, most everyone agrees that SaaS and Cloud are the future. The question from the CXO is no longer, "Should we consider putting this application in the cloud?" It is, "Why wouldn't we deploy this in the cloud?" As this new thinking takes full effect, I see three big changes for IT professionals: A Shift from Owner/Operator to Consumer Coordinator Instead of acquiring and operating on-site infrastructure and applications for the enterprise, IT professionals will be expected to coordinate busines... (more)

Leveraging the Voice of the Crowd in the Cloud

As the significant benefits of SaaS and hybrid cloud services become more evident, it's no surprise that organizations are moving more mission-critical applications - e.g., email, VoIP, online meetings, document storage/collaboration, etc., - to the cloud. This is different than CRM apps, which have been in the cloud for many years. If Salesforce.com is unavailable, the sales team is certainly impacted, but if email, IP, and/or VoIP communications are unavailable, the entire organization takes a productivity hit. Moving your mission-critical apps to the cloud doesn't absolve IT ... (more)