It Takes a Village: The Rise of Crowd-Powered IT Services
When was the last time you went to your favorite office superstore to buy a
piece of packaged software?
Software as a Service (SaaS) and cloud storage have completely changed the
consumer computing market. Other than Microsoft Office and a few
resource-intensive applications for photo and video editing, everything else
is either running in the cloud, delivered and managed from the cloud, or
storing data in the cloud.
Business Computing Is Next
The same trend is coming to enterprise IT. While many organizations have
moved their packaged software to IaaS providers like AWS and Azure, many more
will simply adopt pure SaaS offerings. These new services align with user and
organizational demands, and their pay-as-you-go pricing model fits current
business budgeting and purchasing needs. They also get IT departments... (more)
While on-premise deployments are still the default for many enterprise
applications today, most everyone agrees that SaaS and Cloud are the future.
The question from the CXO is no longer, "Should we consider putting this
application in the cloud?" It is, "Why wouldn't we deploy this in the cloud?"
As this new thinking takes full effect, I see three big changes for IT
A Shift from Owner/Operator to Consumer Coordinator
Instead of acquiring and operating on-site infrastructure and applications
for the enterprise, IT professionals will be expected to coordinate busines... (more)
In September, Google experienced a services disruption that affected nearly a
third of Gmail users. As you'd expect, it generated quite a bit of news. Such
outages are fairly infrequent, but even Google struggled to resolve it. The
Google status dashboard during that outage simply said "indicates some type
Imagine yourself, now, in the shoes of an IT administrator relaying the
status of a widespread email outage to your boss. How satisfied do you think
your boss would be with the statement that "something's wrong and we're
looking into it," if that's all the informat... (more)
There's been plenty written and predicted about the future of cloud and
Software-as-a-Service, and it's hard to argue with its benefits - for both
organizations and users. If our cloud-based future is to come true though, we
must pay closer attention to the service levels users are getting from
Software-as-a-Service (SaaS) applications.
Obvious? Maybe not.
As many organizations make their first big move to the cloud with services
like Office 365, a few common misconceptions - grounded in the general belief
that once we move to the cloud, IT no longer owns direct responsibility fo... (more)
As the significant benefits of SaaS and hybrid cloud services become more
evident, it's no surprise that organizations are moving more mission-critical
applications - e.g., email, VoIP, online meetings, document
storage/collaboration, etc., - to the cloud. This is different than CRM apps,
which have been in the cloud for many years. If Salesforce.com is
unavailable, the sales team is certainly impacted, but if email, IP, and/or
VoIP communications are unavailable, the entire organization takes a
Moving your mission-critical apps to the cloud doesn't absolve IT ... (more)