There's been plenty written and predicted about the future of cloud and
Software-as-a-Service, and it's hard to argue with its benefits - for both
organizations and users. If our cloud-based future is to come true though, we
must pay closer attention to the service levels users are getting from
Software-as-a-Service (SaaS) applications.
Obvious? Maybe not.
As many organizations make their first big move to the cloud with services
like Office 365, a few common misconceptions - grounded in the general belief
that once we move to the cloud, IT no longer owns direct responsibility for
service levels - threaten to put them on a path to protracted outages and
The fact is that if your users can't access a cloud-based service, they are
not going to call the service provider. They are going to call the IT help
desk (maybe you) directly and the IT team wil... (more)
While on-premise deployments are still the default for many enterprise
applications today, most everyone agrees that SaaS and Cloud are the future.
The question from the CXO is no longer, "Should we consider putting this
application in the cloud?" It is, "Why wouldn't we deploy this in the cloud?"
As this new thinking takes full effect, I see three big changes for IT
A Shift from Owner/Operator to Consumer Coordinator
Instead of acquiring and operating on-site infrastructure and applications
for the enterprise, IT professionals will be expected to coordinate busines... (more)
In September, Google experienced a services disruption that affected nearly a
third of Gmail users. As you'd expect, it generated quite a bit of news. Such
outages are fairly infrequent, but even Google struggled to resolve it. The
Google status dashboard during that outage simply said "indicates some type
Imagine yourself, now, in the shoes of an IT administrator relaying the
status of a widespread email outage to your boss. How satisfied do you think
your boss would be with the statement that "something's wrong and we're
looking into it," if that's all the informat... (more)
As the significant benefits of SaaS and hybrid cloud services become more
evident, it's no surprise that organizations are moving more mission-critical
applications - e.g., email, VoIP, online meetings, document
storage/collaboration, etc., - to the cloud. This is different than CRM apps,
which have been in the cloud for many years. If Salesforce.com is
unavailable, the sales team is certainly impacted, but if email, IP, and/or
VoIP communications are unavailable, the entire organization takes a
Moving your mission-critical apps to the cloud doesn't absolve IT ... (more)
"Vote early and vote often." Back in the 1920s and '30s, when neither
election technology nor oversight were as effective as they are today, and
the likes of Al Capone were at work gaming the system, this phrase wasn't a
joke. It was a best practice.
If you want guaranteed results, what better way than to get people to the
polls early, and then repeatedly, to vote for your candidate?
None of this sitting around until the end of the day, hoping that the
election goes the way you want. Capone would tell you, "That's for saps."
What does this have to do with cloud computing? All too ... (more)